The government has made clear its priority of eliminating the structural budget deficit within five years, with the Comprehensive Spending Review outlining funding priorities and emphasising the need for greater efficiency and productivity. At the same time, an agenda of reforms across the public sector heralds a fundamental change in the way public services are delivered. This conference aims to provide delegates with insight into how change can happen, and how it can be successful.

Managing change is very complex, and requires strong leadership and excellent programme and project management (PPM) skills. Mitigating resistance to change – through robust risk management, effective measurement and management of benefits, and clear communication and interaction – is vital if progress is to be made.