Changing the Culture of Care

The Francis Report into the Mid Staffordshire scandal was a damning testimony of NHS practice, institutional culture and the system of regulation. The findings uncovered leadership that was only concerned with meeting targets, nurses who left patients to suffer in appalling conditions, and an NHS system that allowed poor care to persist. The inquiry emphasises that everyone has a role to play in safeguarding quality of care to patients. The extent of the failure of the system means that a fundamental culture change is needed. The recommendations aim to end the NHS neglect of patient safety and ensure that patients are the ‘first and foremost consideration of the system and everyone who works in it’.

At Changing the Culture of Care: raising standards of compassion, dignity and safety we will be exploring the key recommendations of the Francis Report, what impact they will have on health services and how they can be practically implemented by management and frontline staff. The agenda will focus on how to deliver safe, effective and dignified care and ensure services are joined-up around the needs of the patient.

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