The UK government is spearheading a revolution in digital public service delivery.

As its digitalisation policy gathers pace, it is anticipated to save an estimated £1.8bn each year, and, at the same time, improve the level of customer service. But while central and local government are now focused on shifting commonly used transactional services online, concerns remain over how to identify user needs, establish new ways of working across government and how best to promote digital literacy within service delivery organisations and the wider populace.

At Public Service Events' third annual Digital by Default: Transforming Public Service Delivery conference, delegates will benefit from the unrivalled strategic insights of senior decision-makers. Building world-class digital services will require public services to be more accountable, capable, open, user-centric and delivery-orientated. Delegates will hear examples where innovative models of digital service delivery have been embraced, and how they are achieving efficiency savings. Through interactive case studies and masterclasses, attendees will gain practical insights into driving digitisation strategies forward.