PROGRAMME
08:30
Registration and Coffee in the Networking Surgery
09:30
Chair's Opening Address
Professor Helen Margetts (confirmed)
Professor of Society and the Internet, Oxford Internet Institute
Professor Helen Margetts (confirmed)
Professor of Society and the Internet, Oxford Internet Institute
09:40
Keynote Address
Martha Lane Fox (confirmed)
UK Digital Champion
“Digital by default: the way forward”
A year on from the publication of the Directgov 2010 and Beyond report, this keynote address will review progress so far and the outlook for the future of digital public service delivery.
View Presentation
Martha Lane Fox (confirmed)
UK Digital Champion
“Digital by default: the way forward”
A year on from the publication of the Directgov 2010 and Beyond report, this keynote address will review progress so far and the outlook for the future of digital public service delivery.
View Presentation
10:10
David Wilde (confirmed)
Chief Information Officer, Essex County Council
“Efficiency and productivity through technology”
Offering a local government perspective on digital public services, the GDS and the digital marketplace, with examples of productivity gains attained through better use of technology.
View Presentation
Chief Information Officer, Essex County Council
“Efficiency and productivity through technology”
Offering a local government perspective on digital public services, the GDS and the digital marketplace, with examples of productivity gains attained through better use of technology.
View Presentation
10:30
Main Sponsor
David Moody (confirmed)
Vice President, Solutions Marketing, KANA
“Digital by exclusion - balancing the needs of government, the digital citizen and the non-digital citizen”
Governments around the world are embracing digital technology to manage citizen contact. But just when they've got to grips with it, new forms appear, such as social media, that simultaneously offer both the potential for opportunity and for chaos (including, as we have now seen, the possibility of regime change). In this presentation, KANA will look at examples of using both 'old and new' digital channels across all forms of government that balance the needs of government with both the digital citizen AND the non-digital citizen.
View Presentation
David Moody (confirmed)
Vice President, Solutions Marketing, KANA
“Digital by exclusion - balancing the needs of government, the digital citizen and the non-digital citizen”
Governments around the world are embracing digital technology to manage citizen contact. But just when they've got to grips with it, new forms appear, such as social media, that simultaneously offer both the potential for opportunity and for chaos (including, as we have now seen, the possibility of regime change). In this presentation, KANA will look at examples of using both 'old and new' digital channels across all forms of government that balance the needs of government with both the digital citizen AND the non-digital citizen.
View Presentation
10:45-10:55
Question and Answer Session
11:00
Masterclass Session 1
A series of Masterclasses will run throughout the day. You have the opportunity to pick a stream from the following three topics: Digital services, Efficiency through ICT and Improving the Web user experience.
A series of Masterclasses will run throughout the day. You have the opportunity to pick a stream from the following three topics: Digital services, Efficiency through ICT and Improving the Web user experience.
11:45
Coffee in the Networking Surgery
12:30
Masterclass Session 2
13:15
Lunch in the Networking Surgery
14:15
Masterclass Session 3
15:00
Coffee in the Networking Surgery
15:30
Chair's Afternoon Address
15:35
Case Study
Amanda Derrick (confirmed)
Programme Director, Connect Digitally
“Improving savings, service and satisfaction”
Connect Digitally is leading 152 local authorities across England to transform two paper-based services into effective digital transactions, reducing the costs of service delivery, improving service quality and improving outcomes for citizens.
View Presentation
Amanda Derrick (confirmed)
Programme Director, Connect Digitally
“Improving savings, service and satisfaction”
Connect Digitally is leading 152 local authorities across England to transform two paper-based services into effective digital transactions, reducing the costs of service delivery, improving service quality and improving outcomes for citizens.
View Presentation
15:50
Case Study
Roger Donald (confirmed)
Associate Director Multi Channel (Acting), NHS Direct
“User-centred digital health services”
NHS Direct provide expert health advice, information and reassurance through their telephone service and website, aiming to be the provider of choice for digitally delivered health services. This experience in digital service delivery, the design process of which patients are placed at the centre of, demonstrates the potential for public services to be responsive to the needs of citizens.
View Presentation
Roger Donald (confirmed)
Associate Director Multi Channel (Acting), NHS Direct
“User-centred digital health services”
NHS Direct provide expert health advice, information and reassurance through their telephone service and website, aiming to be the provider of choice for digitally delivered health services. This experience in digital service delivery, the design process of which patients are placed at the centre of, demonstrates the potential for public services to be responsive to the needs of citizens.
View Presentation
16:05
Question and Answer Session
16:15
Panel Debate
“Addressing the digital divide”
As the government moves towards public services being delivered digitally by default, with engagement and communication with the public set to be increasingly through digital communication and social media, what of the 9 million people in the UK who have never used the internet? These are often the people who rely on public services the most, and it is vital they are not disadvantaged by the move to digital services. Join our expert panel for this engaging and stimulating debate.
“Addressing the digital divide”
As the government moves towards public services being delivered digitally by default, with engagement and communication with the public set to be increasingly through digital communication and social media, what of the 9 million people in the UK who have never used the internet? These are often the people who rely on public services the most, and it is vital they are not disadvantaged by the move to digital services. Join our expert panel for this engaging and stimulating debate.
Chair
Professor Helen Margetts (confirmed)
Professor of Society and the Internet, Oxford Internet Institute
Professor Helen Margetts (confirmed)
Professor of Society and the Internet, Oxford Internet Institute
Amanda Derrick (confirmed)
Programme Director, Connect Digitally
Programme Director, Connect Digitally
16:55
Chair's Closing Remarks
17:00
Event Close
