PROGRAMME
08:30
Registration and Coffee in the Networking Surgery
09:25
09:30
Keynote Address
Clive Betts MP (confirmed)
Chair, Communities and Local Government Select Committee
“Embracing the challenge”
In the wake of the Localism Act, local government is faced with the challenge of implementing the raft of reforms set out by the government. Embracing the challenge of delivering the social and economic reform so badly needed is a daunting prospect.
Clive Betts MP (confirmed)
Chair, Communities and Local Government Select Committee
“Embracing the challenge”
In the wake of the Localism Act, local government is faced with the challenge of implementing the raft of reforms set out by the government. Embracing the challenge of delivering the social and economic reform so badly needed is a daunting prospect.
09:50
Steve Robinson (confirmed)
Chief Executive, Cheshire West and Chester Council
“Community budgets: a public service revolution”
Cheshire West and Chester has been selected as one of four showcase areas to run a Community Budget, focusing on 'ways to create local growth and reduce dependency on the state'. The authority plans to review over 150 local services that have the potential to pool a single budget of £3-4bn.
Chief Executive, Cheshire West and Chester Council
“Community budgets: a public service revolution”
Cheshire West and Chester has been selected as one of four showcase areas to run a Community Budget, focusing on 'ways to create local growth and reduce dependency on the state'. The authority plans to review over 150 local services that have the potential to pool a single budget of £3-4bn.
10:10
John Craig (confirmed)
Managing Partner, Innovation Unit
“Delivering different, better, cheaper public services at scale”
Transforming individual public services is extremely challenging, but more difficult still is ensuring examples of innovation aren't restricted to the margins of practice. What does it take to design different, better, cheaper public services and once in place, how can you bring these from the margin to the mainstream?
View Presentation
Managing Partner, Innovation Unit
“Delivering different, better, cheaper public services at scale”
Transforming individual public services is extremely challenging, but more difficult still is ensuring examples of innovation aren't restricted to the margins of practice. What does it take to design different, better, cheaper public services and once in place, how can you bring these from the margin to the mainstream?
View Presentation
10:30
Main Sponsor
Chris Moore and Michael Campbell (confirmed)
Directors, CMC Partnership
“Localism, localism, localism – how hard can it be?”
The Government is overseeing a fundamental shift of power away from Westminster to councils, communities and homes across the nation. For this to work we need to give people the power to improve our public services, through transparency, local democratic control, competition and choice. Local authorities also have a crucial role to play in ensuring that day-to-day services to their communities are efficient and effective, offer good value for money and deliver what people actually want. We are right beside you - helping to create the conditions in which positive change, change that you decide, happens. And creating the right conditions for growth is key to that. Growth requires ambitious and forward thinking leaders and communities.
CMC Partnership is here to talk about how great leaders deliver effective change and poor leaders don't...
View Presentation
Chris Moore and Michael Campbell (confirmed)
Directors, CMC Partnership
“Localism, localism, localism – how hard can it be?”
The Government is overseeing a fundamental shift of power away from Westminster to councils, communities and homes across the nation. For this to work we need to give people the power to improve our public services, through transparency, local democratic control, competition and choice. Local authorities also have a crucial role to play in ensuring that day-to-day services to their communities are efficient and effective, offer good value for money and deliver what people actually want. We are right beside you - helping to create the conditions in which positive change, change that you decide, happens. And creating the right conditions for growth is key to that. Growth requires ambitious and forward thinking leaders and communities.
CMC Partnership is here to talk about how great leaders deliver effective change and poor leaders don't...
View Presentation
10:45-10:55
Question and Answer Session
11:00
Masterclass Session 1
A series of Masterclasses will run throughout the day. You have the opportunity to pick a stream from the following three topics: Citizen-centric services, Operational efficiency and Service delivery improvement.
A series of Masterclasses will run throughout the day. You have the opportunity to pick a stream from the following three topics: Citizen-centric services, Operational efficiency and Service delivery improvement.
11:45
Coffee in the Networking Surgery
12:30
Masterclass Session 2
13:15
Lunch in the Networking Surgery
14:15
Case Study
Berni Simmons (confirmed)
Director, Abavus
“Developing a self service mobile channel – New Forest District Council”
New Forest District Council has been working with Abavus Ltd over the last few months to set up and integrate the foundation platform for their own mobile, self service channel based on the proven, nationally enabled My Council Services platform. This case study will share the shape of the project, what specifically has been delivered and what the early results show. The session will also show the next phases of development that are planned and how this broadens the scope of how New Forest can leverage the power of mobile technology.
View Presentation
Berni Simmons (confirmed)
Director, Abavus
“Developing a self service mobile channel – New Forest District Council”
New Forest District Council has been working with Abavus Ltd over the last few months to set up and integrate the foundation platform for their own mobile, self service channel based on the proven, nationally enabled My Council Services platform. This case study will share the shape of the project, what specifically has been delivered and what the early results show. The session will also show the next phases of development that are planned and how this broadens the scope of how New Forest can leverage the power of mobile technology.
View Presentation
14:35
Geoff Connell (confirmed)
ICT Director, London Borough of Newham
“Delivering digital public services”
ICT has a key role to play in service redesign, with the shift towards online service delivery gaining momentum and technology being used to make governance more transparent and accountable.
View Presentation
ICT Director, London Borough of Newham
“Delivering digital public services”
ICT has a key role to play in service redesign, with the shift towards online service delivery gaining momentum and technology being used to make governance more transparent and accountable.
View Presentation
14:55
Question and Answer Session
15:00
Coffee in the Networking Surgery
15:30
Chair's Afternoon Address
15:35
Cllr David Finch (confirmed)
Deputy Leader, Essex County Council
“The benefits of a diverse marketplace”
The Open Public Services agenda heralds a diverse new market place, with opportunities presented by close working with the private and third sectors, harnessing the business acumen, flexibility and entrepreneurship to deliver outstanding public services for less.
Deputy Leader, Essex County Council
“The benefits of a diverse marketplace”
The Open Public Services agenda heralds a diverse new market place, with opportunities presented by close working with the private and third sectors, harnessing the business acumen, flexibility and entrepreneurship to deliver outstanding public services for less.
15:50
Campbell McDonald (confirmed)
Director of Public Sector Practice, Baxi Partnership
“Pursuing new models of service delivery: a spotlight on public sector mutuals”
Shared ownership models have the potential to improve levels of engagement, productivity and service quality – but are they a viable option? This session will share learning from the Cabinet Office Mutual Pathfinders and Mutuals Information Service, as well as procurement and contractual considerations.
View Presentation
Director of Public Sector Practice, Baxi Partnership
“Pursuing new models of service delivery: a spotlight on public sector mutuals”
Shared ownership models have the potential to improve levels of engagement, productivity and service quality – but are they a viable option? This session will share learning from the Cabinet Office Mutual Pathfinders and Mutuals Information Service, as well as procurement and contractual considerations.
View Presentation
16:05
Closing Keynote Address
Lord Adebowale (confirmed)
Chief Executive, Turning Point
“Leading public service reform”
For change to be effective, there has to be radical new thinking about the design and delivery of services. The public sector is traditionally perceived as being rather resistant to change, and particular challenges in getting around this include those of dealing with complexity, constraints, culture and conflict.
Lord Adebowale (confirmed)
Chief Executive, Turning Point
“Leading public service reform”
For change to be effective, there has to be radical new thinking about the design and delivery of services. The public sector is traditionally perceived as being rather resistant to change, and particular challenges in getting around this include those of dealing with complexity, constraints, culture and conflict.
16:25
Question and Answer Session
16:40
Chair's Closing Remarks
16:45
Event Close
