PROGRAMME
08:30
Registration and Coffee in the Networking Surgery
09:25
Chair's Opening Address
Helen Margetts (confirmed)
Director, Oxford Internet Institute and Member, Digital Advisory Board
Helen Margetts (confirmed)
Director, Oxford Internet Institute and Member, Digital Advisory Board
09:35
Keynote Address
Tom Steinberg (confirmed)
Director, mySociety
“Government as a website”
Governments see websites as things they have – inconvenient distractions from the real business of government. But increasingly, citizens see governments as websites first, just as people see Amazon as a website, not as an enormous logistics and research company.
Tom will talk about the painful process required for governments to start seeing themselves as websites, and why it matters.
Tom Steinberg (confirmed)
Director, mySociety
“Government as a website”
Governments see websites as things they have – inconvenient distractions from the real business of government. But increasingly, citizens see governments as websites first, just as people see Amazon as a website, not as an enormous logistics and research company.
Tom will talk about the painful process required for governments to start seeing themselves as websites, and why it matters.
09:50
Bernard Quinn (confirmed)
Performance and Delivery, NHS, and formerly Performance and Delivery, Government Digital Service
“Delivering digital by default”
The Cabinet Office has a stated policy of digital by default as the route to delivery of government services and in this presentation Bernard will outline what this means for public sector service delivery; how to develop a digital strategy, channel shift and channel optimisation; and the role of user-centred measures in enabling change including Total Cost to Serve and First Contact Resolution.
View Presentation
Performance and Delivery, NHS, and formerly Performance and Delivery, Government Digital Service
“Delivering digital by default”
The Cabinet Office has a stated policy of digital by default as the route to delivery of government services and in this presentation Bernard will outline what this means for public sector service delivery; how to develop a digital strategy, channel shift and channel optimisation; and the role of user-centred measures in enabling change including Total Cost to Serve and First Contact Resolution.
View Presentation
10:05
Martin Wilson (confirmed)
Head of Policy, Go ON UK
“Using the web more productively”
Go ON UK aims to get businesses and charities using the web more productively, ensuring every individual, organisation and community can enjoy the benefits of the internet.
View Presentation
Head of Policy, Go ON UK
“Using the web more productively”
Go ON UK aims to get businesses and charities using the web more productively, ensuring every individual, organisation and community can enjoy the benefits of the internet.
View Presentation
10:20
Main Sponsor
David Moody (confirmed)
Head of Worldwide Product Strategy, KANA
“The digital citizen challenge”
David Moody will pose some of the challenges presented by the 'Digital Citizen' in 2012, with solutions drawing on a number of real-world case studies.
View Presentation
David Moody (confirmed)
Head of Worldwide Product Strategy, KANA
“The digital citizen challenge”
David Moody will pose some of the challenges presented by the 'Digital Citizen' in 2012, with solutions drawing on a number of real-world case studies.
View Presentation
10:35-10:55
Question and Answer Session
11:00
Masterclass Session 1
A series of Masterclasses will run throughout the day. You have the opportunity to pick a stream from the following three topics: Accessing secure services, Improving the user experience, and Thinking digitally, raising productivity.
A series of Masterclasses will run throughout the day. You have the opportunity to pick a stream from the following three topics: Accessing secure services, Improving the user experience, and Thinking digitally, raising productivity.
11:45
Coffee in the Networking Surgery
12:30
Masterclass Session 2
13:15
Lunch in the Networking Surgery
14:15
Masterclass Session 3
15:00
Coffee in the Networking Surgery
15:30
15:35
Tim Kelsey (confirmed)
National Director for Patients and Information, NHS Commissioning Board
“Information: the path to better healthcare”
Digital and social media can transform the customer – and patient – experience in public services. Information is the key, as set out in the recent NHS Information Strategy.
National Director for Patients and Information, NHS Commissioning Board
“Information: the path to better healthcare”
Digital and social media can transform the customer – and patient – experience in public services. Information is the key, as set out in the recent NHS Information Strategy.
15:50
Kevin O'Malley (confirmed)
Connecting Bristol Manager, Bristol Futures
“Future-proofing local public services”
Digital technologies are set to revolutionise the way in which public services are designed and delivered. How can local authorities ensure they are fully prepared, that the infrastructure is right, that there is access for all, and that services are built around the user?
Connecting Bristol Manager, Bristol Futures
“Future-proofing local public services”
Digital technologies are set to revolutionise the way in which public services are designed and delivered. How can local authorities ensure they are fully prepared, that the infrastructure is right, that there is access for all, and that services are built around the user?
16:05
Katherine Courtney (confirmed)
Policy and Service Design Director, Universal Credit, Department for Work and Pensions
“Universal Credit: user-centred digital design”
View Presentation
Policy and Service Design Director, Universal Credit, Department for Work and Pensions
“Universal Credit: user-centred digital design”
View Presentation
16:20
Panel Discussion
“Improving the user experience”
Digital government must be about the user experience and designing services real people want to use. How can we ensure digital services are truly inclusive? We want to encourage people to use high-quality digital services, but we also want to make sure that assisted digital services are there for those who need them.
“Improving the user experience”
Digital government must be about the user experience and designing services real people want to use. How can we ensure digital services are truly inclusive? We want to encourage people to use high-quality digital services, but we also want to make sure that assisted digital services are there for those who need them.
Chair
Carrie Bishop (confirmed)
Director, FutureGov
Carrie Bishop (confirmed)
Director, FutureGov
Emma Solomon OBE (confirmed)
Managing Director, Digital Unite and Chair, Age Action Alliance Digital Inclusion Group
Managing Director, Digital Unite and Chair, Age Action Alliance Digital Inclusion Group
16:55
Chair's Closing Remarks
17:00
Event Close
