These are challenging times for the public sector, and managers must do things differently if they are to ensure the delivery of high-quality services. An increasing number of public sector organisations are implementing lean: a structured and systematic approach to involving staff in the delivery of more efficient and often better services, creating an environment that enables continuous improvement. A variation on lean is systems thinking, which looks at end-to-end processes. Using lean and systems thinking can transform public sector performance, delivering efficient and streamlined services, systematically removing unnecessary waste or duplication and better meeting customer needs.

For organisations looking to apply lean techniques, examples from others who have used them in a similar way are invaluable. Public Service Events' fourth annual Lean Government conference will offer practical sessions showcasing lean thinking in a public sector setting, sharing experiences and best practice. Delegates will receive an understanding of lean and its principles, a review of efficiency and lean initiatives in the public sector and lessons learned, and a range of case studies from central government, local government and the NHS. This event is therefore ideal for forward-thinking managers who possess a public service ethos and who put the interests of both their staff and the public at the top of their list of priorities.