What is the future of public service delivery?

At Public Service Events' second annual Digital by Default conference, delegates heard from a programme of high profile speakers discussing the role of digital technologies in designing and delivering excellent, user-centred public services. In his keynote address, Tom Steinberg, Director of mySociety, stressed the need to get good at user-centred digital design because society is moving on and we will soon be entering a phase where people do not understand paper forms - people who only know how to use iPads will have to be trained to use old formats.

The event, sponsored by KANA, also featured a range of interactive masterclass sessions and great networking opportunities in the packed exhibition areas. For full videos of this and more, visit the Public Service TV website.