PROGRAMME
08.30
Registration and Coffee in the Networking Surgery
09.25
Chair's Opening Address
Colin Cram (confirmed)
Former Chief Executive, North West Centre of Excellence and Director, Marc1
Colin Cram (confirmed)
Former Chief Executive, North West Centre of Excellence and Director, Marc1
09.30
Keynote Address
Professor Zoe Radnor (confirmed)
Professor of Operations Management at Cardiff Business School
“The principles of 'Lean'”
What does 'Lean' really mean and how does it fit within the public sector? How the application of Strategic Lean Implementation Methodology (SLIM) can deliver leaner, more efficient and better quality services in the public services.
View Presentation
Professor Zoe Radnor (confirmed)
Professor of Operations Management at Cardiff Business School
“The principles of 'Lean'”
What does 'Lean' really mean and how does it fit within the public sector? How the application of Strategic Lean Implementation Methodology (SLIM) can deliver leaner, more efficient and better quality services in the public services.
View Presentation
09.55
Keynote Address
Phillip Blond (confirmed)
Director, ResPublica
“Delivering leaner, more responsive public services”
To meet the government's efficiency agenda and cost reduction targets, waste must be eliminated from the process of public service delivery. Revisiting the drawing board is required throughout government to ensure that quality productivity is achieved in a cost-effective manner and meets expectations.
Phillip Blond (confirmed)
Director, ResPublica
“Delivering leaner, more responsive public services”
To meet the government's efficiency agenda and cost reduction targets, waste must be eliminated from the process of public service delivery. Revisiting the drawing board is required throughout government to ensure that quality productivity is achieved in a cost-effective manner and meets expectations.
10.15
Main Sponsor
Brian Redpath (confirmed)
Public Sector Director, Nuance Communications UK
“Telephony self-service for the public sector”
There is an opportunity to significantly improve the cost and quality of service delivered to customers and users of public services in UK, via the phone. This session will explore the key enablers and references to this effect, explaining what others have achieved in UK and elsewhere.
View Presentation
Brian Redpath (confirmed)
Public Sector Director, Nuance Communications UK
“Telephony self-service for the public sector”
There is an opportunity to significantly improve the cost and quality of service delivered to customers and users of public services in UK, via the phone. This session will explore the key enablers and references to this effect, explaining what others have achieved in UK and elsewhere.
View Presentation
10:30-10:40
Question and Answer Session
10.45
Masterclass Session 1
A series of Masterclasses will run throughout the day. You have the opportunity to pick a stream from the following three topics: Lean principles and case studies, Lean through IT and Sustainability through Lean.
A series of Masterclasses will run throughout the day. You have the opportunity to pick a stream from the following three topics: Lean principles and case studies, Lean through IT and Sustainability through Lean.
11.30
Coffee in the Networking Surgery
12.15
Masterclass Session 2
13.00
Lunch in the Networking Surgery
14.00
Masterclass Session 3
14:45
Coffee in the Networking Surgery
15:15
Chair's Afternoon Address
15:20
Graham White (confirmed)
HR Director, Brighton and Sussex University Hospitals NHS Trust
“Designing a Lean organisation and managing demand”
People are at the heart of any organisation and success is very much reliant on the engagement of staff, particularly when adopting new working practices and strategies. For 'Lean' to deliver the results of which it is capable total workforce commitment is required.
HR Director, Brighton and Sussex University Hospitals NHS Trust
“Designing a Lean organisation and managing demand”
People are at the heart of any organisation and success is very much reliant on the engagement of staff, particularly when adopting new working practices and strategies. For 'Lean' to deliver the results of which it is capable total workforce commitment is required.
15:40
Sarah Jury-Önen (confirmed)
Lean Technical Lead, Department for Work and Pensions
“Lean in DWP – our experiences on the journey”
To meet the government's efficiency agenda and cost reduction targets, waste must be eliminated from the process of public service delivery. Understand the DWP Lean journey to date, achievements and the lessons learned along the way.
Lean Technical Lead, Department for Work and Pensions
“Lean in DWP – our experiences on the journey”
To meet the government's efficiency agenda and cost reduction targets, waste must be eliminated from the process of public service delivery. Understand the DWP Lean journey to date, achievements and the lessons learned along the way.
16:00
Ken Eastwood (confirmed)
Nomad National Lead, Public Sector Nomads
“The use of mobile working to create leaner, more responsive services”
Transforming the public sector through technology enabled change is a significant contributor to delivering efficiencies. The potential benefits and savings that can be made by introducing mobile and flexible working technology solutions cannot be underestimated.
View Presentation
Nomad National Lead, Public Sector Nomads
“The use of mobile working to create leaner, more responsive services”
Transforming the public sector through technology enabled change is a significant contributor to delivering efficiencies. The potential benefits and savings that can be made by introducing mobile and flexible working technology solutions cannot be underestimated.
View Presentation
16.20
Case Study
Derek Drysdale (confirmed)
Divisional Director Lean Improvement, Highways Agency
“Implementing Lean-delivering efficiencies”
The implementation of Lean thinking can deliver frontline services in a far more efficient manner and ensure customer satisfaction. At the Highways Agency they are applying Lean tools and techniques with the objective of improving value for money across the Highway Agency's £2.5bn supply chain. Discover just how they are utilising Lean and the progress to date.
View Presentation
Derek Drysdale (confirmed)
Divisional Director Lean Improvement, Highways Agency
“Implementing Lean-delivering efficiencies”
The implementation of Lean thinking can deliver frontline services in a far more efficient manner and ensure customer satisfaction. At the Highways Agency they are applying Lean tools and techniques with the objective of improving value for money across the Highway Agency's £2.5bn supply chain. Discover just how they are utilising Lean and the progress to date.
View Presentation
16:40
Question and Answer Session
16.55
Chair's Closing Remarks
17:00
Event Close
