Helen Dickinson is a Senior Lecturer in Healthcare Policy and Management at the Health Services Management Centre, University of Birmingham and Director of the Public Service Academy. Helen heads the health and social care partnerships programme at HSMC and is Director of the MSc in Managing Integration for Health and Wellbeing.
As head of health and social partnerships at HSMC, Helen leads a programme of research and development that has a national and international reputation. Based on a strong record of research and academic publications, the programme is also active in terms of teaching, policy advice and knowledge transfer work to aid translation of research expertise into practice. Helen has published extensively on the topic of integrated care, including the Better Partnership series published by Policy Press.


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Don Redding is Director of Policy for National Voices, the leading coalition of health and social care charities in England, working to strengthen the voice of patients, service users and carers. A former health and social care journalist, he has over 20 years' experience working on policy, public affairs and campaigns in the voluntary sector, and was previously Head of Policy and Communications at Picker Institute Europe.
With National Voices members, Don co-produced their Principles for Integrated Care, and a subsequent bespoke paper on What Patients Want from Integration for the NHS Future Forum. He has been working with the NHS Commissioning Board and others on the Narrative for coordinated care, and is involved in several projects looking at how people's experience of coordinated care can be measured.

Presentation: The narrative for coordinated care – use or ornament?

To assist health and social care organisations in their drive to integrate care, national system leaders are establishing a coordinated framework – at the centre of which is a common 'narrative' to describe what integration means from the service user perspective. National Voices has been closely involved in producing it, but today will reflect on what kinds of challenges are involved in using the narrative to 'make the patient perspective the organising principle of care'.

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Ian is the lead officer for Staffordshire County Council's (SCC) section 75 agreement with Staffordshire and Stoke on Trent Partnership NHS Trust (SSOTP); the largest integrated health and social care arrangement in England.

In April 2012 over 1,000 front line social care staff and a budget of over £150 million was transferred from SCC to SSOTP to form an integrated community social care and health organisation spanning over 1,000 square miles of Staffordshire County. April 2012 was the start of the journey towards integration and SSOTP have spent the last year formulating how they intend to transform their organisation to delivery truly integrated services, meet the Council's strategic commissioning intentions for adult social care whilst pushing forward on their journey to become a 'Foundation Trust'.

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On the 1st April 2012, Staffordshire County Council entered into a Partnership Arrangement with Staffordshire and Stoke-on-Trent Partnership NHS Trust.
The Partnership Trust has developed a number of key projects in order to deliver against the county council's commissioning intentions.

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Chris Loder is an Advanced Multi-skilled Practitioner (MSP) working at the Royal Free London NHS Foundation Trust in the Cardiac Catheter Laboratories. Initially trained as a diagnostic radiographer, he went on to complete the inaugural postgraduate course in Adult Cardiac Catheter Laboratory Practice at London South Bank University, which combines the skills of a radiographer, nurse and cardiac physiologist. Having several qualified MSPs working in one of the busiest heart attack centres in London, he finds multi-skilling contributes to the patient's pathway, expediting door to treatment time, which assists in better clinical outcome, hence shorter length of stay.
Chris has spoken both nationally and internationally on multi-skilling, which he champions, and is a current Director for the British Cardiac Interventional Society (BCIS) Cath Lab Basics course. He also sits on the BCIS Allied Health Professionals working group. His other main interest is intravascular imaging.

Presentation: Multi-skilling: a paradigm of success for those entering the Cardiac Cath Lab pathway

Understanding what is required to deliver a system of work that contributes to a better patient pathway and clinical outcome is essential for us in the NHS. One area of growth is the provision of evidence-based care for those with coronary artery disease. Initially designed to fill vacancies identified by capacity and the shortfall of appropriately qualified staff working in this area, multi-skilling through postgraduate study has assisted in ensuring expedient and successful clinical care when a plan has been designed and managed correctly within individual trust settings. By multi-skilling, staff have a greater, if not more holistic understanding of the patient and their situation, which is required to ensure expedient and effective treatment, what other team members dealing with this patient require, and this approach benefits in many ways.

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Professor Elisabeth Paice OBE MA FRCP chairs the NW London Integrated Care Pilot, the winner of NHS Partnership of the Year 2012 in the National Leadership Recognition Awards. Brought up in Montreal, she qualified in medicine at Trinity College Dublin. She was a consultant rheumatologist in London 1982-1995 and then became the Dean Director of London Deanery 1995-2010. Her contribution has been recognised by a Skills for Health Award for national leadership of Hospital at Night and Honorary Fellowship of the Academy of Medical Educators.
Elisabeth is an active coach and mentor and won a NHS National Leadership Award as Mentor of the Year 2010. Her book, New Coach: reflections from a learning journey was published in November 2012 by McGraw Hill. In 2011 she was awarded OBE for services to medicine.

Presentation: Integrated care in North West London: a pilot

In July 2011, North West London launched a large-scale and ambitious project to integrate care for its population of older people. The pilot, which spans five London boroughs, brings together organisations from the acute, primary care, community care and social care sectors, with the intention of creating seamless pathways of care.

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David Shaw is Marie Curie Cancer Care's Director of Service Development, responsible for improving end of life care through the charity's collaborative work with the NHS and other partners. This focuses on the design, implementation and evaluation of integrated services to enable choice, improve outcomes and rebalance care between acute and other settings.
In his prior consulting career spanning over two decades, primarily with Ernst & Young and PA Consulting Group, David led major national programmes involving the public, voluntary and private sectors. David specialised in the role of charities delivering public services, working on best practice for the Home Office and Cabinet Office. These included work within and across health, education and criminal justice, such as leading the introduction of integrated substance misuse services for young people leaving custody, and national programmes to deliver new qualifications across all sectors. David has also worked in service planning and system redesign in the NHS, which he joined as a National Management Trainee on graduation from Cambridge University.

Presentation: Redesigning end of life care around patient need

Discussing integrated care models that aim to improve the coordination of community care, so that patients who are nearing the end of their lives have access to services that are tailored to their needs, any time and day of the week.

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