'No decision about me, without me'. A fundamental aspect of the Health and Social Care Bill is about putting the patient first. A modern health service must strive to empower patients, offering them services that are tailored to their particular needs and fair access to high-quality care. The NHS Future Forum 'Patient Involvement and Public Accountability' Report (June 2011) stressed that to make shared decision-making the norm, our health system must be grounded in systematic patient involvement. How can this approach help to drive innovation, ensure value is realised and lead to better patient outcomes and satisfaction?

Understanding how health services, commissioning groups and partners can work together is key to ensuring care is integrated around the needs of the patient. Effective coordinated working can also help to cut costs, making sure that resources are deployed efficiently and best value is achieved. At A Patient Centred Approach: Providing Personalised Care and Delivering Value delegates will discover how our healthcare services can put the patient at the heart of decision-making, improve outcomes and tailor care to meet individual needs.