Phrases such as transformation and continuous improvement (CI) are appearing more and more in the rhetoric of government and the wider public sector. Driven by the imperatives of efficiency and transparency, the realisation is dawning that things are not going to go back to the way they were. There is a change of culture going on, moving away from the old hierarchical organisations of the past to a new, agile, business-like public sector.

Really good work has been done in pockets across the public sector, but a lot is being replicated in different parts of the UK. The Continuous Improvement conference provides an excellent opportunity for organisations to share what they have done so far, as well as to learn from what others are doing. It must be remembered that each organisation is unique, and the unthinking transplant of a model from one to another is not the way forward.

Videos from the conference are available here.