PROGRAMME
08:30
Registration and Coffee in the Networking Surgery
09:25
09:30
Keynote Address
Mark Thompson (confirmed)
Lecturer in Information Systems, Judge Business School
“The death of the vertical: what transforming really means”
For many, 'transformation' has come to mean little more than leaning and outsourcing existing functions, with a bit of 'shared services' thrown in. The reality is very different. Public services stand on the threshold of a tech-driven reorganisation of public service delivery that will change the way people think about services forever.
View Presentation
Mark Thompson (confirmed)
Lecturer in Information Systems, Judge Business School
“The death of the vertical: what transforming really means”
For many, 'transformation' has come to mean little more than leaning and outsourcing existing functions, with a bit of 'shared services' thrown in. The reality is very different. Public services stand on the threshold of a tech-driven reorganisation of public service delivery that will change the way people think about services forever.
View Presentation
09:50
Jos Creese (confirmed)
Chief Information Officer, Hampshire County Council
“Enabling collaboration and innovation”
Hampshire is leading the way in improving productivity through better use of technology. Joint working with neighbouring authorities such as Kent, Oxfordshire and Dorset is leading to savings on IT systems, shared contracts and procurement.
Chief Information Officer, Hampshire County Council
“Enabling collaboration and innovation”
Hampshire is leading the way in improving productivity through better use of technology. Joint working with neighbouring authorities such as Kent, Oxfordshire and Dorset is leading to savings on IT systems, shared contracts and procurement.
10:10
James Rolfe (confirmed)
Director of Finance, Corporate Resources and Customer Services, Enfield Council
“Secure online services”
Enfield Council is the first local authority to take full advantage of the cost savings and service improvements presented by a new and secure solution for all citizen online transactions.
View Presentation
Director of Finance, Corporate Resources and Customer Services, Enfield Council
“Secure online services”
Enfield Council is the first local authority to take full advantage of the cost savings and service improvements presented by a new and secure solution for all citizen online transactions.
View Presentation
10:30
Berni Simmons (confirmed)
Director, Abavus
“Developing a self-service mobile channel – St Helen's Metropolitan Borough Council”
The advent of the truly mobile technology age is having a dramatic, significant and overwhelmingly positive impact on the way service delivery can be transformed. In this session, Berni Simmons will share an example from a recent project with St Helen's Metropolitan Borough Council.
View Presentation
Director, Abavus
“Developing a self-service mobile channel – St Helen's Metropolitan Borough Council”
The advent of the truly mobile technology age is having a dramatic, significant and overwhelmingly positive impact on the way service delivery can be transformed. In this session, Berni Simmons will share an example from a recent project with St Helen's Metropolitan Borough Council.
View Presentation
10:45-10:55
Question and Answer Session
11:00
Masterclass Session 1
A series of Masterclasses will run throughout the day. You have the opportunity to pick a stream from the following three topics: Adopting new ways of working, Working smarter and Working in partnership with providers.
A series of Masterclasses will run throughout the day. You have the opportunity to pick a stream from the following three topics: Adopting new ways of working, Working smarter and Working in partnership with providers.
11:45
Coffee in the Networking Surgery
12:30
Masterclass Session 2
13:15
Lunch in the Networking Surgery
14:15
Masterclass Session 3
15:00
Coffee in the Networking Surgery
15:30
15:35
Case Study
Phil Baron (confirmed)
Managing Director, Pentagull
“Transformation through rethinking and better IT”
The Pentagull team has been working with public services to fundamentally rethink and redesign both frontline and support services including the technology. This has led to remarkable results including significant savings, improvement in work and sustainable IT, all from thinking differently about solving the same problem – better services at the lowest cost.
Phil Baron (confirmed)
Managing Director, Pentagull
“Transformation through rethinking and better IT”
The Pentagull team has been working with public services to fundamentally rethink and redesign both frontline and support services including the technology. This has led to remarkable results including significant savings, improvement in work and sustainable IT, all from thinking differently about solving the same problem – better services at the lowest cost.
15:50
Case Study
Ken Eastwood (confirmed)
National Lead, Public Sector Nomads
“Working smarter”
Transforming the public sector through technology-enabled change is a significant contributor to delivering efficiencies. The potential benefits and savings that can be made by introducing mobile and flexible working technology solutions cannot be underestimated.
Ken Eastwood (confirmed)
National Lead, Public Sector Nomads
“Working smarter”
Transforming the public sector through technology-enabled change is a significant contributor to delivering efficiencies. The potential benefits and savings that can be made by introducing mobile and flexible working technology solutions cannot be underestimated.
16:05
Case Study
David Moody (confirmed)
VP Product Marketing, KANA
“Transformation through technology is impossible!”
The case studies covered in this session will show how real public sector organizations from across the world have transformed their service delivery through a combination of technology, people and processes. In addition to the role of technology in each case, it will also cover how the people involved (including their vision and their ability to get buy-in) and the processes employed (because transformation typically requires a different way of working) have been critical to success.
David Moody (confirmed)
VP Product Marketing, KANA
“Transformation through technology is impossible!”
The case studies covered in this session will show how real public sector organizations from across the world have transformed their service delivery through a combination of technology, people and processes. In addition to the role of technology in each case, it will also cover how the people involved (including their vision and their ability to get buy-in) and the processes employed (because transformation typically requires a different way of working) have been critical to success.
16:20
Panel Discussion
“Getting it right for the future”
A chance to put questions to our case study presenters, and discuss the importance of technology in improving the quality of services and keeping costs under control. It is essential to understand its future potential as well as any immediate benefits; keeping abreast of new technologies through proper engagement with suppliers is vital.
“Getting it right for the future”
A chance to put questions to our case study presenters, and discuss the importance of technology in improving the quality of services and keeping costs under control. It is essential to understand its future potential as well as any immediate benefits; keeping abreast of new technologies through proper engagement with suppliers is vital.
Chair
Glyn Evans (confirmed)
Immediate Past President, Socitm
Glyn Evans (confirmed)
Immediate Past President, Socitm
16:55
Chair's Closing Remarks
17:00
Event Close
