Glyn Evans has over 30 years' experience of working in local government in IT support and management positions and in driving through IT-enabled change programmes. In November 2003 Glyn joined Birmingham City Council. He led the development of the council's approach to transformational change and, to support it, the creation of a joint venture company with the private sector. Glyn then became Corporate Director of Business Change with a remit to ensure business transformation was adopted, embedded and implemented across the council. This included overseeing the development of a comprehensive methodology for supporting business transformation, CHAMPS2.

Glyn became President of the Society of IT Management in May 2011 and is a member of the CIO Council, the Local CIO Council and the Local Government Delivery Council. In July 2011 he commenced a one-year secondment as a Senior Associate Fellow with Warwick Business School, researching innovation and transformation in the public sector.


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Mark Thompson is a lecturer in information systems at Cambridge's Judge Business School, strategy director for service innovator Methods, ICT futures advisor to the Cabinet Office, and main Board director of Intellect UK. One of the architects of the government's current Open approach to technology, Mark produced a landmark paper in 2008 for George Osborne setting out a future for Open Standards in government, credited by Francis Maude as the foundation for the subsequent 'Open' government ICT strategy. Since 2008 Mark has continued to lead debate in this important field. Recent contributions include the only academic paper on Open architecture and public services (co-authored with Jerry Fishenden), and various white papers, policy documents, and speaking engagements, summarised at www.markthompson1.com.

Presentation: The death of the vertical: what transforming really means

For many, 'transformation' has come to mean little more than leaning and outsourcing existing functions, with a bit of 'shared services' thrown in. The reality is very different. Public services stand on the threshold of a tech-driven reorganisation of public service delivery that will change the way people think about services forever.

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Jos Creese is the CIO for Hampshire County Council. In addition to running the IT group of technology and business professionals, Jos supports a variety of business change programmes enabled by IT for the council. Hampshire IT also provides services to several hundred other public sector organisations, and demands for shared services are growing.

Jos has over 25 years of IT management experience, and has worked for central government, district and unitary councils. He is the founder and Chair of the Local Public Service CIO Council, a member of the National Government CIO Council and was President of Socitm in 2010/11. In 2011 he was voted the most innovative and influential UK CIO in the Silicon CIO50 survey.

A regular speaker at national and international conferences, Jos is an advocate for the need for changing approaches to IT leadership to reflect the changing role of IT demanded by public and private sectors alike.

Presentation: Enabling collaboration and innovation

Hampshire is leading the way in improving productivity through better use of technology. Joint working with neighbouring authorities such as Kent, Oxfordshire and Dorset is leading to savings on IT systems, shared contracts and procurement.

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James Rolfe joined Enfield Council in December 2007 as the Director of Finance, Resources and Customer Services, and the council's Chief Financial Officer. As such, he has responsibility for ensuring the council's finances are planned and spent appropriately and manages a department that includes Financial Management Services, Registrars and Land Charges, Procurement, Revenues and Benefits, Legal Services and Corporate Governance. In January 2011, he assumed responsibility for Customer Services & Transformation and Property Services. James also contributes to the wider management of the council by leading the council's Leaner Transformation Programme, as the council's equalities champion and the project and programme management champion. He also chairs the People and Culture Board, which is responsible for the council's workforce development activity.

James joined the Civil Service in 1986 and had a range of jobs in Whitehall, in PFI, Comprehensive Spending Reviews, long-term planning, performance management and financial management policy, before moving to High Wycombe in 2001. In 2003 he joined Norfolk County Council Social Services Department, before joining Enfield.

Presentation: Secure online services

Enfield Council is the first local authority to take full advantage of the cost savings and service improvements presented by a new and secure solution for all citizen online transactions.

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Berni Simmons has wide experience in helping public sector organisations define and decide upon their mobile strategy. As a Founding Director of Abavus Ltd, he has been working with local authorities and a range of other types of public service bodies to ensure that their approach to transforming services incorporates mobile technology and that their approach is implemented efficiently and successfully.

Over the last 18 years Berni has been involved with the successful implementation and adoption of an array of technologies ranging from primary research tools, advanced analytics and modelling, geographical information systems and, in the last five years, mobile and Web 2.0 platforms.

The advent of the truly mobile technology age is having a dramatic, significant and overwhelmingly positive impact on the way service delivery can be transformed. Berni will share an example from a recent project with St Helen's Metropolitan Borough Council.

Presentation: Developing a self-service mobile channel – St Helen's Metropolitan Borough Council

The advent of the truly mobile technology age is having a dramatic, significant and overwhelmingly positive impact on the way service delivery can be transformed. In this session, Berni Simmons will share an example from a recent project with St Helen's Metropolitan Borough Council.

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Phil Baron has over 25 years of experience working at both the strategic and operational levels within local government. Having been an Assistant Director for ICT and Customer Services, he has brought his skills and knowledge of ICT, customer services and business systems, together with his desire and passion, to deliver better public services supported by better IT. His work over the last five years, which uses a combination of systems thinking for redesigning the work and agile principles for better IT, has led to the development of a service delivery platform known as Enterprise ServiceBuilder (ESB) and the formation of Pentagull Ltd. Pentagull was a 'spin-out' from local government and Phil led the 'management buy-out' to enable other organisations to benefit from this way of solving problems at a much lower cost.

Presentation: Transformation through rethinking and better IT

The Pentagull team has been working with public services to fundamentally rethink and redesign both frontline and support services including the technology. This has led to remarkable results including significant savings, improvement in work and sustainable IT, all from thinking differently about solving the same problem – better services at the lowest cost.

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Ken Eastwood is founder and Director of Digital Nomads Limited, a leading independent consultancy specialising in mobile and digital innovation and supporting the public sector improvement and efficiency agenda.

Formerly an assistant director at a progressive, metropolitan local authority and with 26 years' local government experience, Ken has a passionate interest in digital innovation and new ways of working.

He was a board member of the UK government's Project Nomad, the local e_gov project promoting mobile and flexible working in local government. He has written published articles on transformation, efficiency and the future of work and has been an advisor to government on data sharing and new work styles.

Digital Nomads Limited facilitates the www.publicsectornomads.com membership community, a forum for sharing experience and expertise in connection with new ways of working, enabled by technology.

Presentation: Working smarter

Transforming the public sector through technology-enabled change is a significant contributor to delivering efficiencies. The potential benefits and savings that can be made by introducing mobile and flexible working technology solutions cannot be underestimated.

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David Moody, KANA's VP Product Marketing, is responsible for the introduction and ongoing success of KANA's strategic products across both the Public and Private sector and works closely with customers across the world including in the UK, US, Canada and Australia.

Formerly CTO and founding director of Lagan (acquired by KANA software in November 2010), David has a unique combination of strong technology, customer and commercial skills. David played a significant role in Lagan's rapid growth including its successful entry into the North American Public Sector market in 2005, the launch of its Public Sector cloud-based solutions and its successful entry into the Australian market with Brisbane City Council in 2010.

David has also performed Non-Executive Director and Board Advisory roles for other local software companies including Datactics (currently Board Advisor).

Presentation: Transformation through technology is impossible!

The case studies covered in this session will show how real public sector organizations from across the world have transformed their service delivery through a combination of technology, people and processes. In addition to the role of technology in each case, it will also cover how the people involved (including their vision and their ability to get buy-in) and the processes employed (because transformation typically requires a different way of working) have been critical to success.

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