Bridget Rosewell is one of the UK's most influential economists, with a twenty five year track record in advising public and private sector clients on key strategic issues. Her specialist expertise includes economic development, transport and agglomeration economics, development evaluation, infrastructure, forecasting, industry dynamics and competition as well as policy analysis related to these areas.

She was responsible for developing innovative arguments for transport infrastructure and is currently working on the analysis of new locations for airports in London. She is also advising on London's prospects over the next thirty years as part of the forthcoming London Plan.

Bridget is one of the founding directors and Chairman of Volterra Consulting, established in 1998 to apply leading-edge mathematical and statistical techniques to solve economic and business problems.

Bridget is currently the Chief Economic Adviser to the Greater London Authority. From 2002 to 2008 Bridget was also the Consultant Chief Economist to the GLA, where she advised the Mayor of London on key economic issues which London faces.

In 2011, Bridget has been appointed a Non-Executive Director at Network Rail.


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Victor is Chief Executive of Turning Point, the health and social care not for profit business providing services to individuals with a learning disability, mental health, substance misuse difficulties and in employment and criminal justice. Today Turning Point provides services to over 140,000 people from 250 services across England and Wales, employs 2000 people with a turnover of £85 million.

Victor is a champion for the cause of those affected by poverty, mental ill health, drugs, alcohol addictions, a learning disability and those with cross cutting and complex needs. He is one of the country's top sector leaders in the policy and delivery of health and social care.

In 2000, Victor was awarded the CBE in the New Year Honours List for services to the New Deal, the unemployed, and homeless young people and in 2001, he was appointed a cross bench member of the House of Lords.

Presentation: Providing cost-effective services

There is a great opportunity to change public services for the better. Social enterprise can help to sustain services and reduce costs. When rethinking the product, the consequences must be borne in mind. Understanding the principles of change, and designing services around people's needs, is very important.

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Richard Giblin is Public Sector Director for Pitney Bowes Business Insight. With over 25 years experience in helping customers to address their issues and challenges, Richard has a passion for excellence and innovation. Richard's experience holds him in good stead to support PBBI customers through some of the toughest economic times seen in Public Sector.

Presentation: Technology: redesign not reinvent

With unprecedented levels of national debt, there is an urgent need to use creativity and innovation to redesign local services and to deploy them with efficiency and speed. Technology is a proven enabler for redesign with repeatable processes and the delivery of return on investment.

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In May 2010, winning in Rossendale and Darwen, Jake became one of 148 new Conservative MPs.

He was educated at Liverpool College, followed by the University of Sheffield. He trained as a solicitor in the City of London and specialised in Housing and Development Law which enabled him to effectively champion affordable housing and the Construction Sector in Parliament.

Jake has focused on backing the business sector, collaborating with regional authorities in order to secure the regeneration of town centres, and ensured that voices of local business leaders are heard within the policy making process.

Jake works hard to promote manufacturing in his constituency, including through his membership of the APPG on Furniture Making. He has spoken on the subjects of industry, skilled apprenticeships and Postal Services Reform.

Following the election Jake was appointed as Parliamentary Private Secretary to the Rt Hon. Grant Shapps MP, Minister for Housing and Local Government.

Presentation: The case for change

The Localism Bill has emphasised the need to reshape public services, opening the government up to public scrutiny and strengthening accountability to local people. Engaging and empowering the community, breaking down the barriers between local government and the taxpayer, is essential in ensuring the right changes are made.

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Tim has been at the forefront of lean implementation practices for more than a decade and although based in Birmingham brought this experience and his exceptional facilitation skills to a series of successful projects across a range of hospitals and PCTs throughout the UK. This brought Tim into contact with multiple elements of social services and local authorities, particularly adult social care. In his most recent projects Tim has led whole systems analysis across 5 PCTs and transformation programmes in 3 acute trusts. This has led to reductions in hospital length of stay by interfacing with community services and mapping end-to-end processes across multiple stakeholders. Globally, Tim has worked in more than 40 countries in public and private organisations delivering efficiency improvements and organisational redesign.

The Chartered Quality Institute (CQI) is a professional membership body which exists to advance education and knowledge of the practice of quality in industry, commerce, the public sector and the voluntary sector. The CQI has a professional membership of 10,000 and our courses and qualifications provide the industry standard for quality professionals. They train in the region of 1,000 quality professionals every year.

Presentation: Planning for improvement

This presentation offers a structured and simplified approach to system redesign, beginning with operating model design principles, the overall process model and prioritising areas of work.

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Jeremy has served as Leader of Suffolk County Council since 2005.

He was first elected as a Suffolk County Councillor in 2001, following a successful career in the City of London, spanning over 40 years and culminating in the position of Director at Hambros Bank.

Having been elected leader of the County Council Conservative Group in 2003, Jeremy led them to victory in May 2005, ending 12 years in opposition. In June 2009, under his continued leadership, the Conservatives were re-elected with an increased majority.

As Leader of the Council, Jeremy has implemented a radical overhaul of the organisation, saving £70million over four years.

His Leadership has seen the introduction of a number of major projects, including:

• The development of an energy-from-waste facility – which will end the reliance on landfill and turn Suffolk's un-recyclable waste into heat and electricity
• The Suffolk Apprenticeship Scheme – doubling the number of apprenticeships being offered by the County Council across the spectrum of service delivery, to help transform the skill levels of young people in Suffolk
• Creating Suffolk as the Greenest County – combining a strategic, county-wide focus on carbon reduction with the fostering of a ground-level, community-led drive to create a low-carbon Suffolk
• The Children's University for Suffolk – raising educational aspiration in the county by giving children across Suffolk experience of the wide world of educational opportunity through a whole host of extra-curricular activities. Over half the county's schools (184) are now signed up, with nearly a third of all Suffolk pupils taking part in activities.

Jeremy and his family have lived in Suffolk for over 40 years.

Presentation: Redesigning local services

Responding positively to the challenge set by Central Government, and embracing the opportunity for change. Suffolk are leading the way with a new commissioning model of local government that will see the running of services such as libraries, youth clubs, highway services and children's centres contracted out.

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Ceri is Head of Policy and Research at the Social Enterprise Coalition and leads on all areas of policy development work including public service delivery particularly focussing on health and social care.

She sits on a number of advisory groups with regard to public service delivery and works closely with a number of central government Departments including the Department of Health, Office for Civil Society and the Department for Communities and Local Government.

Ceri played a key role in supporting the Right to Request including writing the first set of guidance in partnership with the Department of Health and informing the Strategic Health Authority's assurance frameworks.

Prior to joining the Coalition in April 2007, Ceri worked the New South Wales Department of Health, where she worked on a range of projects to address workforce shortages in rural Australia. She also held policy and advocacy roles and the Wellcome Trust and Marie Stopes International.

Ceri has a BA in Social and Economic Geography and a Masters in Public Health.


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Gail Cartmail is Unite the Union Assistant General Secretary, Services. Gail's numerous roles within Unite have included Head of Health, National Officer Equality and Diversity and Regional Officer.

Gail represents Unite on the TUC General Council and Executive Committee, the Public Services Forum, is a member of the TUC's Union Learn Board and TUC spokeswoman for International Development. Gail served as a member of the Commission on Vulnerable Employment; she is a member of the Central Arbitration Committee and on the Board of the Sector Skills Council 'Go Skills'.

Gail also worked for local government specialising in economic development and prior to this in the graphics sector.

Equality, justice and fairness are values that Gail strives to embed in all her areas of work and engagement.


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John Tizard is the Director of The Centre for Public Service Partnerships.

He provides strategic advice to the private, public and third sectors, develops policy and commentates contemporary public services issues.

He was a senior executive at the Capita Group plc from May 1997 to December 2007, and previously a senior director at Scope. John has had 18 years experience as a county councillor (1981 – 1999) and is a former council leader.

He is a non-executive director of the Social Investment Business.

He is an Honorary Senior Fellow at the University of Birmingham.


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Craig is a partner specialising in Projects and Partnerships at Browne Jacobson LLP. He has a wide range of public and private sector experience of outsoucing, PFI, PPP and other forms of joint working. Recent examples of his work include advising councils on complex inter-authority arrangements in relation to environmental services contracts, and advising a contractor on its bid for a strategically important Department of Health PPP. Previously, he has advised Merseyside Waste Disposal Authority on its resource recovery PFI (one of the largest to sign to date in the UK), and the Ministry of Defence on an innovative, high value Combined Aerial Target Systems Programme (CATS). CATS was awarded "best UK PPP to sign" in 2007.


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