A series of Masterclasses will run throughout the day. You have the opportunity to pick the stream from the table below that is most relevant to your job and function within your organisation, and go to that same stream in all Masterclass sessions. However there are no restrictions and you can attend a different stream topic in each session.

	Stream 1 Outsource Services : What public services, not usually associated with outsourcing can be changed to accommodate the increasing outsourcing culture	Stream 2 Facilities Management of Estate : The outsourcing of buildings, estates and services such as catering & cleaning are becoming an important industry with buildings and property being outsourced.	Stream 3 ICT Facilities Management Outsourced ICT is both efficient and cost effective. The government outsources over £100bn and local government is looking to follow the lead of central departments as the benefits can be substantial if best practice is adhered to.
10.45	Title: Can outsourcing calls really deliver cost reductions as well as service improvement? Sponsored by: Moneypenny [more info]		Title: ICT Sourcing – Navigating the Maze Sponsored by: TPI [more info]
12.15	Title: TBC Sponsored by: Merchants	Title: TBC Sponsored by: Compass Management Consulting	Title: Finance & Accounting Outsourcing Sponsored by: Compass BPO [more info]
14.00	Title: TBC Sponsored by: Dickinson Dees	Title: TBC Sponsored by: Mitie Group	Title: TBC Sponsored by: Xerox